My offer didn't credit — what now?
Points credit automatically once the partner confirms your completion — some offers are instant, others take days. If an offer has been stuck for more than a few days, re-check the requirements, then email support@abda.ai with the offer name and proof of completion.
First, Give It a Little Time
Offers credit when the partner verifies your completion, and for multi-step offers that can take a while. Check My Offers → Pending offers: a wait of a couple of days shows as Pending, and longer waits as Still confirming. Both are normal, especially for game milestones and purchases.
Then, Re-Check the Requirements
Reopen the offer and re-read the steps. Rewards only pay when every requirement is met exactly. The most common misses:
- Skipping an email or phone verification.
- Not reaching the exact level or milestone required.
- Using an account you'd already created with that partner before.
- An ad blocker or VPN interrupting the partner's tracking.
If It Was a Survey
A survey that ends partway is usually a screenout — the survey wasn't a match for you, and screenouts don't credit points. That's normal and doesn't need a support ticket. See Earning with surveys.
Still Nothing After a Few Days?
Email support@abda.ai and include:
- The name of the offer.
- The date and time you completed it.
- Proof of completion — a screenshot or confirmation email from the partner helps a lot.
- The email on your abda account.
A real person will look into it and chase the partner if needed.
Tip: Save your confirmation emails. Offers run through outside partners, and a completion screenshot is the fastest way for us to get you credited.
The offer disappeared from the list — where did it go?
Check Hidden Offers in the More menu first — removing an offer with the X on its card only hides it, and Restore puts it straight back. Otherwise: offers you've completed or started can leave the feed for a while, and partners add and remove campaigns all the time. Your pending and completed offers are always in My Offers.
My points went down without me redeeming — why?
A partner occasionally reverses a previously credited offer. See Your points: balance, history and statuses for how reversals work.